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Tips & Tricks: Graphics that Stand Out

Social media and blogs are a force to be reckoned with in the world of online advertising and marketing. With platforms like Facebook, Instagram, Twitter and YouTube leading the ranks, and bloggers being a vital content source, there seems to be no end in sight. New information is added daily at an impressive rate. There [...]

By | October 22nd, 2018|Customer Service, Marketing|0 Comments

Get Googled!

In today’s digital world, the best way to promote your business is to make sure it’s VISIBLE on the internet and that your contact information can be easily found. Whether you’re a self-employed entrepreneur, a small business or a large franchise, making sure you have a digital trail, that can provide you with leads, is [...]

By | September 12th, 2018|Customer Service, Marketing|0 Comments

My Durvet 24/7 and Durvet’s Online Facelift: Phase 1 of 3

“Durvet gets a facelift” has been the recent motto around the Blue Springs offices as we’re making exciting new online changes. The first phase, launched in August, is our brand new and shiny My Durvet 24/7 website. Durvet’s 24/7 platform was created 13 years ago as a tool to help better serve our members, providing [...]

The Ten Commandments of Merchandising

For those who obey the Ten Commandments of merchandising, each day at the store can seem like “Grand Opening” day. If that doesn’t excite you, says pet retail specialist Chris Miller, then maybe a 30% increase in sales will. Yes, that’s the generally accepted boost you can expect by “re-merchandising” the store with better illumination, [...]

By | October 11th, 2017|Customer Service|0 Comments

Sales Pro 2017: Coming Again Like Ground Hogs Day

Summer is fast approaching and once again Durvet is in full preparation for the annual get-together we call Sales Pro. I’ve been at this for so long that it’s beginning to feel like I’m in the movie “Groundhog Day”. The good part is I feel we’ve refined it each year to make it better and do [...]

By | April 26th, 2017|Customer Service, Durvet Culture, General Information|0 Comments

Spring Clean Up to Freshen Up Your Sales!

While chick day sales are booming, other areas of the store might be a little slow. This is a great time to take advantage of a spring clean up to freshen up your sales! You’ll be amazed what a little rearranging and clean up can do to spur sales. Do you have seasonal items that [...]

By | March 8th, 2017|Customer Service, Marketing|1 Comment

Shipping 101: The Challenges of Old Man Winter

I’m a true believer of the four seasons in weather. There’s an old saying we’ve all heard before: “If you don’t like the weather currently, stay around a few hours because it will change.”   At Durvet, we deal with the change of seasons in our business. The weather, winter or summer, dictates whether we can [...]

By | January 4th, 2017|Customer Service, Durvet Culture|0 Comments

Flying the Friendly Skies? A Tale of Two Airline Experiences

I fly often for work and I think I notice things over time that the occasional vacation traveler probably doesn’t. I fly Airline A most of the time and I have gotten to where I really like them. They’re almost always on time, don’t have an “Executive Lounge”, and they don’t give me free First [...]

By | November 9th, 2016|Customer Service, General Information|0 Comments

Lessons from 16 Years of Sales Pro

Sales Pro 2016 is in the books! Hats off to everyone who participated in making this annual event another great success. We’ve been doing this event every year since 2000, moving it from city to city and exposing our distributor salespeople to many different parts of the country. I think back to 16 years ago [...]

By | July 13th, 2016|Customer Service, Durvet Culture, General Information|0 Comments

Stand Up Or Stick Your Head In The Sand

How many of us who own a vehicle have received a notice or at least heard about a vehicle “recall” for some gadget or device? Over the years the list has grown pretty long from defective air bags to seats that get too hot to trunks that won’t open. Some items seem pretty trivial and [...]

By | May 18th, 2016|Customer Service|0 Comments